Refund Policy
Thank you for dining with CrumbleDine. We take pride in offering our customers the freshest ingredients and a delightful dining experience at our pizzeria. Our Refund Policy is designed to ensure a fair and straightforward process for handling refunds.
Incorrect or Unsatisfactory Orders
If your order is incorrect or unsatisfactory, please contact us immediately via +39 06 1234 5678 or through our website crumbledine.site. We will gladly offer a replacement or a refund to the original method of payment. Claims for refunds must be made on the same day as the order was received.
Order Cancellation
If you need to cancel your order, please reach out to us at least one hour before the scheduled pickup or delivery time. For cancellations made in a timely manner, we will process a full refund to your original payment method.
Refund Processing
Refunds are processed within 3-5 business days after the claim or cancellation has been acknowledged and accepted by CrumbleDine. Please note that depending on your bank or credit card issuer, it may take additional time for the refund to be reflected in your account.
Non-Refundable Items
Please be aware that some promotional items, special offers, or gift cards are non-refundable. We will clearly indicate any non-refundable specials at the time of ordering.
Order Issues Beyond Our Control
We cannot offer refunds or replacements for issues beyond our control, such as incorrect order information provided by the customer or unforeseen delivery delays due to weather or traffic conditions. Please ensure the accuracy of all order details before submitting your order to avoid any complications.
Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at +39 06 1234 5678 or visit us in person at Pizzetta Avenue, Rome, Italy, 00184.
Policy Amendments
We reserve the right to modify this Refund Policy at any time, and all changes will be effective immediately upon posting on our website. The core principles of our policy are to maintain a fair and honest approach to all refund cases.
Customer Satisfaction
At CrumbleDine, customer satisfaction is our priority. If you have any feedback or suggestions on how we can improve our service, please let us know.
Last Updated: April 1, 2023